Frequently Asked Questions

When will my order move?

Payment-authorized orders are generally prepared in 1–2 business days. Estimated transit after shipment is 4–6 business days.

Can I return an unused item?

Yes. An eligible new and unused item may be requested for return within 30 days after delivery, including a change of mind or an incorrect choice. Defective and incorrectly supplied items are also reviewed.

Do you offer exchanges?

Yes, subject to approval and available inventory. Follow the steps in our Refund Policy.

How does the return label work?

A free prepaid label is included in the parcel for an eligible approved mailed return. Contact us if the label is missing. There is no restocking fee.

How long does a refund take?

After approval, the refund is processed or initiated within 10 days; financial institutions can take longer to post it.

How can I get help?

Use our Contact Us page for product, tracking, payment, privacy, or order assistance. Never email a full card number, security code, or password.