Payment Policy

Currency and authorization

Store prices and checkout totals are shown in CAD. Available card methods appear during checkout. An order enters preparation after payment authorization succeeds.

Verification, declines, and holds

Billing details should match information held by the card issuer. A bank may decline a transaction or place a temporary authorization hold; the issuer controls the timing for releasing that hold.

Payment security

Payment details are processed through the checkout provider. Do not send a full card number, security code, or password by email.

Refunds

When a refund is approved, we process or initiate it to the original payment method within 10 days. Posting time is determined separately by the bank or card issuer. For assistance, use Contact Us.